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CATEGORY: Technician T2

DEPARTMENT: Information Technology Services (ITS)

CONTRACT: CDI, January start

SUPERVISOR: IT Support Services Manager or any other supervisor designated by the President

JOB DESCRIPTION:

The IT Support Technician position assists staff, faculty, and students with technical support of computers, applications, and related technology. Activities require interaction with application software and operating systems (such as Microsoft Windows, Microsoft Office 365 environment, and Apple Macs) to diagnose and resolve problems. The position utilizes IT support Management tool to provide first-line helpdesk support to ������ users, assisting them in person, via phone, email, chat and remote connection. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Duties and Responsibilities – Desktop support

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.

• Responds to and resolves user requests for IT technical support in a timely manner using ������ Request Management Systems.

• Responds to and resolves user requests for support in a virtual environment.

• Takes ownership of user problems and proactively deals with user issues.

• Troubleshoots system failures and network issues involving Mac and Windows workstations, printers, WIFI, authentication, connectivity, VoIP telephone, and printers by providing solutions to restore functionality.

• Performs installation and routine maintenance of network cabling, patching network cables to the switches, and WIFI access points and testing network links and connectivity.

• Performs user management tasks such as user ID creation and maintenance, password reset, and directory search using the users’ management web page.

• Works with the IT support team and System Administration staff as appropriate to determine and resolve problems received from clients.

• Builds and deploys new desktops, laptops, and portable devices by use of deployment tools.

• Deploys software and applies system configuration and settings on user devices using device management tools.

• Update, and maintain the knowledge base, working collaboratively with system administrators to ensure accuracy.

• Tests and troubleshoots policies and configurations applied on laptops and workstations, provides feedback to your manager, and proposes enhancements.

• Follows standard procedures to apply, remove and amend access rights on IT resources.

• Maintains hardware inventory for computers and printers using ������ ITS management systems.

• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

• Trains and orients staff on the use of hardware, standard desktop software, and office 365 collaboration tools.

Duties and Responsibilities – Other support

• Supports users in the use of computer equipment by providing necessary training and advice.

• Installs and maintains audio/visual hardware and software: deliver, installs, and maintains classroom technology as needed.

• Assists students and faculty in classrooms and other student areas around campus as needed.

• Performs duties as assigned by the immediate supervisor(s).

Other appropriate duties may also be assigned as requested by the Supervisor and according to the needs of the Department.

Skills Required

• 3-5 years experience providing technical support services.

• Experience with LAN/WAN networks.

• Strong computer skills including knowledge of computer hardware, software, local area network and peripheral equipment.

• Working knowledge of operating systems with emphasis on Windows and Mac OS environments as well as knowledge of Local Area Networks, PC hardware set-up and configuration, printer set-up and configuration, virus protection, Multimedia equipment, and Microsoft Office applications.

• Self-motivated, autonomous, hardworking, good analytical, diagnostic and problem-solving skills, and eager to learn and take on additional responsibilities.

Physical Demands

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may frequently lift and/or move heavy materials between campus buildings.

Other requirements

• IT Education : Bac +2 minimum : BTS/BUT/Licence or equivalent combination of education and experience, Microsoft and/or Apple certifications are plus.

• Must be fluent in both English and French and have valid working papers for the EU.

• Excellent customer service and teamwork skills are needed.

• Ability to frequently lift and carry hardware and supplies, between campus buildings, weighing up to 20 Kilos.

• Must be able to work flexible hours, including weekends and evenings, as necessary.

APPLICATIONS

To apply, please send your CV and cover letter to recruitment.hr [at] aup.edu (recruitment[dot]hr[at]aup[dot]edu) and title the email in the following convention: “First and Last name – IT SUPPORT TECHNICIAN”.

Any candidate who applies must have the appropriate work authorization for employment in France.

DEPARTEMENT : Campus and Housing Operations/Finance & Administration

TYPE DE CONTRAT : CDI (Contrat à Durée Indéterminée)

A POURVOIR : à partir du 1er juillet 2026

CATEGORIE : Technicien niveau 2

MANAGER : Responsable de la Sécurité ou tout autre personne désignée par le Président

MISSIONS

L’agent assure l’accueil de tous les publics ; veille à la sécurité et la sûreté du site, des personnes et des biens ; et apporte un soutien administratif et logistique à l’exploitation des locaux de l’université. Il/elle assure également la vente et la distribution de différents articles et accessoires, à destination des étudiants notamment. Il/elle est appelé(e) à assurer l’ensemble des tâches prévues ci-dessous, les besoins précis pouvant varier selon le bâtiment et l’horaire auquel il/elle est affecté(e). Les procédures détaillées sont réunies dans les cahiers de procédures présents à l’accueil de chaque bâtiment.

ACCUEIL

• Assure un accueil efficace et agréable de tous les publics
• Oriente les usagers vers l’ensemble des services du campus.
• Accueille les visiteurs et assure le suivi à leur arrivée et au départ du bâtiment.
• Accueille les prestataires de maintenance et informe le service de maintenance de leur arrivée.
• Accepte les livraisons destinées à ������ sauf celles notifiées « A remettre en main propre », signe et/ou tamponne le bon de livraison en émettant des réserves au besoin, appelle le destinataire pour l’avertir que la livraison est arrivée. Pour les livraisons à remettre en main propre, contacte le destinataire et lui demande de venir à l’accueil.
• Pour les lettre recommandées, courriers suivis et autres livraisons de La Poste qui requièrent une signature : dirige le facteur vers une personne dans le bâtiment détentrice d’une procuration postale au nom de The American University of Paris.
• Accepte les avis de passage concernant des courriers recommandés à destination des étudiants ; achemine ces avis vers la boîte aux lettres de l’étudiant concerné.
• Assure la mise à jour des documents Accueil sous la direction du Responsable Sécurité : procédures, registres obligatoires, documents d’information, annuaires, etc.
• Renseigne la main courante de façon précise et complète.
• Assure l’accueil téléphonique.
• Vérifie la boîte mail « Accueil » ; tient compte des instructions reçues par cet intermédiaire, répond ou fait suivre selon les besoins.

VENTE ET DISTRIBUTION D’ARTICLES ET ACCESSOIRES

• Assure la vente des méthodes de français et leur enregistrement dans le système.
• Assure la vente de goodies institutionnels ou promotionnels et leur enregistrement dans le système.
• Accueille et renseigne les usagers concernés dans le cadre de ces activités.
• Procède à la remise des articles aux étudiants, visiteurs ou autres bénéficiaires concernés.
• Participe au suivi des stocks et besoins de réapprovisionnement.
• Participe à la préparation, à l’organisation et à la distribution des accessoires liés à Graduation.

SECURITE INCENDIE

• Alerte le Responsable Sécurité en cas d’alerte incendie.
• Encadre l’évacuation du bâtiment en cas d’alerte incendie.
• Appelle et accueille les services publics de secours.
• Gère la centrale SSI au quotidien (surveillance des défauts, réarmement…).
• Assure l’inscription des incidents et interventions sur le registre de sécurité.
• Surveille le site, signale tout incident, et veille à la prévention des risques.

SURETE

• Surveille les portes d’entrée.
• Gère les clefs du bâtiment (suivi de la mise à disposition des passes, distribution de clefs, etc.) en lien avec le Responsable Sécurité.
• Gère les accès non autorisés, en lien avec le gardien extérieur et le Responsable Sécurité, ou en leur absence (entreprise ou visiteur non annoncé, personne interdite d’accès aux bâtiments…).
• Participe au Plan Particulier de Mise en Sécurité.
• Gère au quotidien l’alarme intrusion.
• Signale tout incident au Responsable Sécurité.
• Surveille les locaux ; effectue des rondes régulières selon les besoins du site et les consignes du Responsable Sécurité.

TACHES ADMINISTRATIVES

• Affiche les horaires du bâtiment.
• Affiche les annulations et modifications des cours, sur demande du Bureau de la Scolarité uniquement ; renseigne les étudiants.
• Informe le Bureau de Scolarité de l’absence des enseignants lorsque aucune annulation n’a été signalée.
• Gère et distribue les fournitures de bureau au personnel ; tient à jour la liste de distribution et transmet celle-ci à l’Assistante Services Généraux chaque fin de mois
• Gère les stocks de papier et cartouches pour les copieurs, en lien avec Campus Services.
• Réapprovisionne les copieurs (papier, cartouches…).
• Distribue le courrier dans les boîtes aux lettres.
• Participe à la gestion et la distribution du courrier et des colis, notamment aux étudiants.EXPLOITATION DU SITE
• Signale au service Maintenance les incidents, dysfonctionnements des équipements et problèmes de propreté.
• Assure l’approvisionnement de fournitures sanitaires en cas de besoin.
• Relaie au Directeur des Services Généraux les demandes des salariés en lien avec le fonctionnement du site.

COMPETENCES ET FORMATIONS

• Bon relationnel
• Rigueur et fiabilité (pour les suivis et enregistrements des ventes)
• Autonomie
• Très bonne maîtrise d’Excel et appétence pour les outils informatiques
• Langues : Anglais et français courant.
• Idéalement Formation SST et SSIAP 1.

Poste basé au 147, rue de Grenelle 75007 Paris. Non télétravaillable, horaires de 8h30 à 16h30

Pour postuler : merci d’adresser une lettre de motivation et votre CV à l'adresse recruitment.hr [at] aup.edu (recruitment[dot]hr[at]aup[dot]edu) en indiquant l'objet suivant dans l'e-mail : « Prénom et nom – Chargée d’Accueil et de Vente ».

Tous les candidats doivent disposer d'un titre de séjour ou d'un permis de travail valable pour occuper un poste en France.

CATEGORY:��Technician (T3)

DEPARTEMENT: Academic Affairs – Student Accounting Services (SAS) ����

SUPERVISOR: Senior Manager of Student Accounting Services or any other supervisor designated by the president.

POSITION OVERVIEW

The Student Accounting Assistant will provide information, support, and regular communication to students regarding tuition, fees, payments, and billing. The position will be responsible for responding to telephone inquiries, assisting with student walk-ins, managing the SAS shared mailbox, serving as a backup for SAS team members, and coordinating with other departments on matters related to student billing, collection, and refunds. The assistant serves as a primary point of contact for students and families regarding financial accounts and support for updating the records on the Student Information System within the department.

Primary Duties & Responsibilities

Financial Operations & Invoicing

• Billing Accuracy: Ensure all tuition and fees are correctly charged to student accounts.
• Invoicing: Prepare and send proforma invoices to incoming students and generate manual invoices as required.
• Payment Processing: Record and process daily incoming payments, including bank transfers, checks, credit cards, and cash deposits.
• Reconciliation: Reconcile student accounts as needed and ensure that loans and Financial Aid packages accurately match course registrations.
• Refund Management: Ensure accurate and timely processing of student refunds and security deposit returns in accordance with university policy.
• Collections: Implement a systematic follow-up process to resolve outstanding payment issues.

Student Account Support & Communications

• Advisory Support: Provide daily support to students and Financial Responsibility Parties (FRPs) regarding payments, grants, and loans.
• Query Management: Manage the Student Accounting Services (SAS) shared mailbox and ensure an efficient response to phone inquiries and in-person visits.
• KPI Performance: Maintain and improve Key Performance Indicators (KPIs) related to response times and service quality.

Data Integrity & Regulatory Compliance

• System Maintenance: Maintain the integrity of the Student Information System by running regular reports and adjusting records as necessary.
• Technical Updates: Review and correct cost types, update student holds, manage coop billing, and maintain "User Defined" notes.
• Tax & VA Compliance: assist in preparing accurate tax forms in compliance with regulations and assist in certifying students receiving benefits from the Department of Veterans Affairs.
• Process Oversight: Manage both academic and financial processes, including tasks related to registration, withdrawals, leaves of absence, internships, and general academic concerns.

Administrative & Team Support

• Documentation: Assist in reviewing SAS policies and updating Business Process Records (BPRs) to ensure operational consistency.
• Team Collaboration: Serve as a backup for other SAS team members and assist with additional responsibilities as requested by the manager.
• Adaptability: Take on other appropriate duties as assigned by the Supervisor according to the needs of the department.

Qualifications

• Language Skills: Native or near-native English speaker with a good command of French.
• Interpersonal Excellence: Service-oriented with excellent communication and interpersonal skills.
• Cultural Competence: Cultural sensitivity and experience working or studying in highly diverse environments.
• Organizational Ability: Excellent organizational skills with the ability to work well under stress and meet deadlines.
• Teamwork: Ability to deal effectively with people and contribute to a team environment.
• Core Systems: Proficient in Outlook, Excel, and basic computer applications.
• Educational Knowledge: Familiarity with the American educational system is desirable.
• Technical Desirables would be a plus:
  • Experience with SQL for data querying.
  • Experience with Power BI for data visualization and dashboard creation.

APPLICATIONS:

To apply, please send your CV and cover letter to recruitment.hr [at] aup.edu (recruitment[dot]hr[at]aup[dot]edu) and title the email in the following convention: “First and Last name –��Student Accounting Assistant”.

Any candidate who applies must have the legal right to work in France.

DEPARTMENT: Office of Development and Alumni Relations (DAR),

LOCATION: Paris

CONTRACT: CDI/Permanent - Full Time

CLASSIFICATION: Cadre C1

SUPERVISOR: Vice President for Development and Alumni Relations or any other supervisor designated by the President

POSITION OVERVIEW

The Advancement Operations Manager is principally responsible for supporting the fundraising success of the team through data-driven, efficient fundraising strategies by overseeing prospects and portfolio management, prospect research and database management. This position ensures integrity, effectiveness, and strategic use of donor data, donor lifecycle management, and reporting to support frontline fundraisers and leadership. Serving as a key member of the team, they drive operational excellence, informed decision- making, and best practices that will enable sustainable philanthropic growth.

RESPONSIBILITIES

Prospect and Portfolio Management (40%)

• Develop and maintain a comprehensive Prospect Management Handbook, outlining policies, procedures, and best practices across the full donor lifecycle.

• Manage and oversee the prospect management system, including relationship management strategy, portfolio assignment, tracking, and review processes.

• Monitor portfolio health, activity levels, and prospect movement; organize regular meetings, and prepare reports and recommendations for DAR leadership and fundraisers.

• Partner with frontline fundraisers to support effective portfolio strategy, prospect prioritization and strategy development, and goal setting.

• Ensure prospect and donor interactions are timely, accurately and consistently recorded in the CRM by fundraising staff and support teams.

Prospect Research (30%)

• Utilize donor screening and research tools to identify, qualify, and rate prospects, enhancing insight into capacity, affinity, and philanthropic interests; ensure that donors and prospects records reflect research insights.

• Manage prospect research requests, setting priorities and timelines to meet fundraising needs.

• Coordinate with external research vendors and consultants as needed, ensuring quality control and adherence to ethical standards.• Assist the Vice President in managing the trustee pipeline which includes maintaining the list of prospective, current and former trustees and managing research requests from the Committee on Trustees.

• Develop research profiles, briefings, and analyses to support donor cultivation, solicitation, and stewardship.

• Work with the Donor Services Coordinator to develop briefings for donor and prospects meetings and events for university leadership (VP Development, President, Members of BoT)

• Establish and enforce research standards and confidentiality protocols.

Database and Technology Management (20%)

• Maintaining and optimizing the CRM systems, ensuring data integrity, integrations with other systems and implementing best practices for constituent data.

• Oversee the development and implementation of the alumni engagement and fundraising metrics including data recording, tracking and reporting procedures.

• Supervise the work of the staff or contract database manager in performing regular updates, imports, dashboard development and reporting.

• Support the development of online fundraising campaigns, develop lists for outreach and segmentation and build fundraising campaign pages in the online giving platform (GiveCampus).

• Serve as the primary point of contact for the department on Intranet, Teams Channels and OneDrive management

• Identify opportunities to improve systems, workflows, and processes to increase efficiency and effectiveness across the team.

General Administration – 10%

• Stay current on advancement operations trends, tools, and regulatory considerations, recommending updates as appropriate.

• Assist in monitoring the Development and Alumni Relations shared email inboxes, ensure all messages are responded to by the appropriate party.

• Update contact information, profile data, contact reports and donor records to maintain the accuracy of information within the CRM (Raiser Edge RE-NXT).

• Assists in coordinating campus tours for alumni, greeting visitors to Development and Alumni Relations office.

• Provide support for events organized and hosted by Development and Alumni Relations.

• Assisting with Paris office management such as ordering supplies and organizing storage space.

• As a member of a small team, the Advancement Operations Manager may be called upon to assist with other departmental tasks and programs.

Other appropriate duties may also be assigned as requested by the Supervisor and according to the needs of the Department.Travel expectation: This position may travel to key events in Europe several times per year and may include travel to conduct face to face meetings with alumni and volunteers in this region.

APPLICATIONS:

To apply, please send your CV and cover letter to recruitment.hr [at] aup.edu (recruitment[dot]hr[at]aup[dot]edu )and title the email in the following convention: “First and Last name – Advancement Operation Manager”.

JOB��TITLE AND CLASSIFICATION

Post-doctoral researcher (CDD)

DUE DATE FOR APPLICATIONS

Applications due, September 1, 2025

DEPARTMENT

Center for Critical Democracy Studies, American University of Paris

SUPERVISOR

Stephen Sawyer, Director of the Center for Critical Democracy Studies

DATES OF POSITION

September 15, 2025 to June 15, 2025 (9 months)

Fields: Constitutional Law, Administrative Law, Comparative Law, History, Political Philosophy, Political Science

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The Center for Critical Democracy Studies at the American University of Paris is offering a position of a postdoctoral research fellow to (1) work on “COntinuous COnstruction of resilient social Contracts (CO3)”, supported by the European Commission’s Horizon-Europe program led by Stephen Sawyer and Roman Zinigrad that studies more open, inclusive, and democratic models of social contracts in Europe, and (2) kick-start a new “Law, State, and Democracy” initiative in the fields of administrative and constitutional law.

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RESPONSIBILITIES

CO3 Project

• Develop, in dialogue with the PI the research, guidelines and deliverables.
• Complete necessary country reports and data on social contracts.
• Maintain correspondence with the other teams completing country reports from all PIs for other countries.
  • Regular reminders of deadlines for drafts
  • Responding to any questions regarding the work package deliverables
  • Reviewing and returning drafts of country reports for work package deliverables
  • Writing and editing final country reports
  • Providing regular updates concerning progress

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Law, State, and Democracy Initiative

• Help coordinate and organize a new initiative, “Law, State, and Democracy”, on the role of the administrative state in sustaining democratic resilience and protection of individual rigths.
• Organize an interdisciplinary “Law, State and Democracy” Symposium in December 2025.

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Other Duties

• Keep the CCDS website up to date with regards to CO3/”Law, State, and Democracy” and liaise with the ������ Communications team with regular updates on progress and events related to OppAttune and the Center for Critical Democracy Studies.
• Organize at least 2 events (talks, symposia, visits) per semester related to democracy at the Center for Critical Democracy Studies.

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QUALIFICATIONS

• PhD or terminating degree in Constitutional Law, Administrative Law, Comparative Law, Philosophy, Political Science, History or related field.
• Able to write in English, comfortable working in multiple languages including French
• Experience working in teams, completing projects with multiple participants, and meeting important deadlines.
• Ability to multi-task, manage workflow and deliver according to deadlines.
• Strong interpersonal and team skills and the ability to collaborate with colleagues and to work closely and effectively with a variety of constituencies including but not limited to alumni, administrators, faculty, and students.
• Familiarity with the American and French educational systems is a plus.

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DUE DATE FOR APPLICATIONS

Applications due, September 1, 2025, submitted to CCDS [at] aup.edu (CCDS[at]aup[dot]edu).

Applications should include:

1. Letter of motivation explaining the candidate’s experience, motivation for working on this project and a discussion of how the candidate hopes to contribute to the CCDS through CO3 and “Law, State and Democracy”.
2. CV
3. Sample of an article/paper presented or published in English.

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For more information about the Center for Critical Democracy Studies, its community, research projects, events, and other initiatives, please visit our website and follow us on LinkedIn, X, and Bluesky. Contact: CCDS [at] aup.edu (CCDS[at]aup[dot]edu).

1 - 31 OCTOBER 2026

From 1 March, applications are invited for The Paris Writer's Residency, sponsored by The American University of Paris (������) and the Centre Culturel Irlandais (Irish Arts Centre).

The appointment is non-stipendiary, but accommodation is provided at the Centre Culturel Irlandais in the heart of the Latin Quarter (5è arrondissement). In addition, there is an expenses allowance of 1,500€ to cover travel and living costs.

There are three main obligations:

• A day of interaction with undergraduate Creative Writing students at ������
• A workshop with MFA students at ������
• A reading/public event hosted jointly by ������ and CCI.

The writer appointed to this position may be a practitioner in poetry, prose, or another genre, including literary translation. We are interested in someone who offers interdisciplinary possibilities and who would relish the opportunity to engage with students.

Please submit your application via Interfolio, by following this link  (You will need to create an account.)

Applicants are asked to submit:

• a letter explaining in no more than 500 words why Paris is an appropriate location for their residency and how they would plan to work with the students.
• a CV
• a short sample of current work, not exceeding 3,000 words

Applications close on 1 May 2026, and the successful candidate will be notified by 1 June 2026.

• Read about the 2018 Paris Writer's Residency
• Read about the 2019 Paris Writer's Residency
• Read about the 2021 Paris Writer’s Residency
• Read about the 2022 Paris Writer’s Residency
• Read about the 2023 Paris Writer’s Residency
• Read about the 2024 Paris Writer’s Residency
• Read about the 2025 Paris Writer’s Residency

*Please note that neither EU citizenship nor the legal right to work in France is required for this month-long residency.